Shipping / return

shipping

Your order will usually be shipped within 2-4 Working days after receipt of the order, provided no other information is stored on the product page and the article is available. If there are products coming in, the delivery time is approx. 3 - 7 working days.

If you have ordered several products and a product is not in stock, we will only send the goods when the order can be sent in full. For a partial shipment, please contact us at office@dogandliving.de.

    Germany 4.90 EUR
    From 99, - EUR free shipping
    Free return shipping
    Austria 6.90 EUR
    EU 15.95 EUR
    NON-EU ** 35.00 EUR

    Returns

    You have 14 days to decide whether you want to keep the articles.

    Please note: A 100 percent reimbursement of your return can only be made if we receive the item in its original packaging and unused . We reserve the right to withhold part of the reimbursement amount for items that have been used. Please also note that we cannot take back dog food, treats, etc. The return of vouchers and e-vouchers is also excluded. We take over the costs of the return for Germany for you.

    Please note that it can take up to 14 days to process your return. For quick processing, please enclose the completed return form.

    Our return address is:
    DOGANDLIVING GmbH
    Stone ford 60
    86167 Augsburg

    Under retoure.dogandliving.de the return free of charge for Germany can be registered. * This rule applies to orders from February 3rd, 2021

    * Shipping to Switzerland

    So that your goods reach you quickly and safely, we send your order to Switzerland exclusively insured with Deutsche Post (DHL). Please note that delivery to a Swiss post office box is not possible.

    We do not charge German VAT for deliveries to Switzerland, but shipping is only possible up to a goods value of 999 Swiss Francs net. The reason for this is the extensive customs information that is required for goods with a net value of CHF 1,000 or more. Nevertheless, you can split your order into several individual orders in order to avoid the time-consuming customs formalities.

    The statutory Swiss value added tax and any customs fees will be charged to you in addition by Swiss customs. Please understand that we cannot reimburse these costs.

    ** For deliveries to NON-EU countries, additional duties, taxes and fees may apply.